Business Entity: LoveLensAi is operated by an independent service provider in compliance with applicable regulations.
1. Introduction
LoveLensAi ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and any related services (collectively, the "Service").
By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with the policies and practices outlined here, please do not use our Service.
LoveLensAi is operated in accordance with applicable privacy laws in the jurisdictions where we operate and where our users reside. For legal purposes, the service is governed under the laws applicable to the operator’s country of establishment.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
Account Information: Email address, password (stored in encrypted form), and optional profile information.
Payment Information: When you purchase a package or a one-time scan, our payment processor Paddle collects billing information. We do not directly collect or store your credit card or financial information.
Photos: Temporarily, we process the photos you upload for analysis. These photos are not permanently stored.
Usage Data: Information about how you interact with our Service, including:
Types and frequency of analyses performed
Features accessed
Time spent on the Service
Technical information such as IP address, browser type, device information, and operating system
Photo Hashes: We generate anonymous digital fingerprints (such as SHA256 and perceptual hashes) of uploaded photos. These allow us to detect when you reupload the same or similar images, without storing or recognizing the actual images.
2.2 How Information is Collected
We collect information directly from you when you:
Create an account
Upload photos for analysis
Purchase services or packages
Contact customer support
Complete surveys or provide feedback
We also collect information automatically through:
Cookies and similar tracking technologies
Analytics tools
Log files
3. How We Use Your Information
We use your information for the following purposes:
Duplicate Detection and Efficiency: To avoid redundant processing, we store anonymous digital hashes of uploaded photos and AI-generated results. When you reupload a previously analyzed photo set, we may reuse the matching results to speed up the process and preserve your scan credits. A message will appear in the results screen if this occurs.
Provide the Service: Process and analyze your photos, deliver results, and maintain your account.
Customer Support: Respond to inquiries and troubleshoot issues.
Service Improvement: Analyze usage patterns to enhance features and functionality.
Communications: Send service-related notifications, updates, and marketing communications.
Marketing Communications: With your consent, we may send promotional emails. You can opt out at any time using the unsubscribe link in the email.
Security: Protect the Service and our users from fraud and abuse.
Legal Compliance: Comply with applicable laws, regulations, and legal processes.
All photo analyses are performed using third-party AI models provided by OpenAI. Data submitted via the OpenAI API is not used to train or improve OpenAI models. However, OpenAI may retain inputs and outputs for up to 30 days for abuse monitoring, as described in their data usage policies.
Our Service provides feedback and rankings that are automatically generated using AI. These are not binding decisions and should not be interpreted as professional evaluation or judgment.
Under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:
Your consent (e.g. when you create an account or agree to receive marketing emails)
The performance of a contract (e.g. when you purchase a service)
Our legitimate interests (e.g. improving our service or preventing abuse)
Compliance with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
Service Providers: Third parties that perform services on our behalf, including:
OpenAI (for AI analysis of uploaded photos)
Paddle (for payment processing)
Google (for OAuth authentication)
If you sign in via Google or other third-party accounts, we only access the information explicitly granted by you during the login process, such as your email address or basic profile details. We do not access your full account or any personal history from the provider.
Analytics providers
Email service providers
Advertising Partners: We work with third-party advertising networks that collect information to provide you with targeted advertisements.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of our business or assets.
Analytics Providers: We use tools such as Google Analytics and Meta Pixel to better understand user behavior and improve our marketing efforts. These providers may use cookies or similar technologies to track your interactions with the Service.
We do not sell, rent, or lease your personal information to third parties.
Please note that LoveLensAi is not affiliated with or endorsed by OpenAI. We utilize OpenAI's API to perform analysis on user-submitted photos. The results are generated by OpenAI models and interpreted through our proprietary interface and presentation logic.
5. Cookies and Similar Technologies
We and our third-party partners use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to personalize content and ads.
5.1 Types of Cookies We Use:
Essential Cookies: Required for the Service to function properly.
Analytics Cookies: Help us understand how users interact with our Service.
Advertising Cookies: Used to deliver relevant advertisements and track campaign performance.
5.2 Your Cookie Choices:
You can manage your cookie preferences through your browser settings. However, refusing certain cookies may impact your experience using the Service.
Users located in the European Economic Area (EEA) will be shown a cookie consent banner allowing them to choose which types of cookies they agree to before any non-essential cookies are set.
5.3 Use of Meta Pixel (Facebook Pixel)
We use the Meta Pixel to measure the effectiveness of our marketing campaigns and to better understand user behavior on our website. This technology allows us to deliver more relevant advertisements on Facebook and Instagram.
Meta may collect or receive information from our website and use it for personalized advertising, in accordance with Meta's Data Policy.
If you are a California resident, you may opt out of the "sale" or "sharing" of personal information by using the Do Not Sell or Share My Personal Information link at the bottom of the page.
6. Data Retention
We retain your personal information as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy.
Specifically:
Account Information: Retained until you request deletion of your account.
Photos: Not permanently stored. Photos are temporarily processed and then deleted immediately after analysis.
Analysis Records: Only the date and time of each analysis are saved. No full analysis results or uploaded images are stored after the session ends.
Payment Information: Managed by our payment processor according to their retention policies.
Free Trial Sessions: To protect your privacy, we do not save any photos or full analysis results after a trial session ends. If you decide to upgrade later, you’ll need to upload new photos and run a fresh analysis using your package quota.
6.1 Smart Reuse of Previous Results
Important Note: We do not permanently store your uploaded images. All photo previews and results are displayed using your own browser session. We never retrieve or store your photos on our servers once the analysis is complete.
However, to provide faster service and avoid consuming additional scan credits unnecessarily, we store:
Anonymous digital fingerprints (hashes) of each photo
Analysis results (scores, feedback, rankings) without the photos
The type of match used: exact (same photo) or visual similarity
This allows us to deliver prior results instantly when you reupload the same or similar photos — without ever saving your actual images.
7. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our service providers, including OpenAI and payment processors, may process data in jurisdictions that may not offer the same level of data protection as your home country.
When we transfer personal data internationally, we take appropriate safeguards to ensure that your information is protected in accordance with applicable privacy laws and industry standards.
8. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Update: You can access and update your account information through your profile settings.
Opt-Out: You can opt out of marketing communications through your account settings or by following the unsubscribe instructions in our emails.
Deletion: You can request deletion of your account and personal information through your account settings or by contacting us.
Data Portability: You can request a copy of certain personal information in a structured, machine-readable format.
Marketing Preferences: You can manage or opt out of promotional communications using the link in our emails or through your account settings.
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority if you believe your rights under data protection laws have been violated.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly delete it. If you believe we might have information from or about a child, please contact us.
10. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
For significant changes, we will make reasonable efforts to provide notification through the Service or via email. Your continued use of the Service after such updates constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
LoveLens