Business Entity: LoveLensAi is operated by an independent service provider in compliance with applicable regulations.
1. Introduction
LoveLensAi ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and any related services (collectively, the "Service").
By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with the policies and practices outlined here, please do not use our Service.
LoveLensAi is operated in accordance with applicable privacy laws in the jurisdictions where we operate and where our users reside. For legal purposes, the service is governed under the laws applicable to the operator’s country of establishment.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
Account Information: Email address, password (stored in encrypted form), and optional profile information.
Payment Information: When you purchase tier access, our payment processor Paddle collects billing information. We do not directly collect or store your credit card or financial information.
Photos: Temporarily, we process the photos you upload for analysis. These photos are not permanently stored.
Usage Data: Information about how you interact with our Service, including:
Types and frequency of analyses performed
Features accessed
Time spent on the Service
Technical information such as IP address, browser type, device information, and operating system
Device Fingerprints: Technical identifiers generated from your browser and device characteristics (such as canvas rendering patterns, WebGL capabilities, and audio context properties) to prevent abuse of free trial access. These fingerprints cannot identify you personally but help us detect repeated registrations from the same device.
Photo Hashes: We generate anonymous digital fingerprints (such as SHA256 and perceptual hashes) of uploaded photos. These allow us to detect when you reupload the same or similar images, without storing or recognizing the actual images.
Consent Records: We track when you provide consent for photo uploads, including the date, time, and IP address from which consent was given. This helps us maintain compliance with privacy regulations and document your explicit permission to analyze your photos.
2.2 How Information is Collected
We collect information directly from you when you:
Create an account
Upload photos for analysis
Provide consent for photo upload and analysis
Purchase tier access
Contact customer support
Complete surveys or provide feedback
We also collect information automatically through:
Cookies and similar tracking technologies
Analytics tools
Log files
3. How We Use Your Information
We use your information for the following purposes:
Duplicate Detection and Efficiency: To avoid redundant processing, we store anonymous digital hashes of uploaded photos and AI-generated results. When you reupload a previously analyzed photo set, we may reuse the matching results to speed up the process and preserve your analysis credits. A message will appear in the results screen if this occurs.
Provide the Service: Process and analyze your photos, deliver results, and maintain your account.
Customer Support: Respond to inquiries and troubleshoot issues.
Service Improvement: Analyze usage patterns to enhance features and functionality.
Communications: Send service-related notifications, updates, and marketing communications.
Marketing Communications: With your explicit consent obtained during registration, we may send you promotional emails including dating photo tips, feature updates, special offers, and exclusive content. Marketing consent is entirely optional and separate from required legal agreements - you can create an account without subscribing to marketing emails. All marketing emails include working unsubscribe links with unique tokens for immediate opt-out.
Security: Protect the Service and our users from fraud and abuse.
Legal Compliance: Comply with applicable laws, regulations, and legal processes.
Consent Management: Track and document your explicit consent for photo uploads to ensure we process your photos only with your permission and maintain compliance with privacy regulations.
All photo analyses are performed using third-party AI models provided by Google (Gemini API). Data submitted via the paid Google API is not used to train or improve Google models. Google may retain inputs and outputs for a limited period solely for abuse monitoring and policy violation detection, as described in their data usage policies.
Our Service provides feedback and rankings that are automatically generated using AI. These are not binding decisions and should not be interpreted as professional evaluation or judgment.
Under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:
Your consent (e.g. when you create an account or agree to receive marketing emails)
The performance of a contract (e.g. when you purchase a service)
Our legitimate interests (e.g. improving our service or preventing abuse)
Compliance with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
Service Providers: Third parties that perform services on our behalf, including:
Google (for AI analysis of uploaded photos)
Paddle (for payment processing)
Google (for OAuth authentication)
If you sign in via Google or other third-party accounts, we only access the information explicitly granted by you during the login process, such as your email address or basic profile details. We do not access your full account or any personal history from the provider.
Analytics providers
Email service providers
Advertising Partners: We work with third-party advertising networks that collect information to provide you with targeted advertisements.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of our business or assets.
Analytics Providers: We use tools such as Google Analytics and Meta Pixel to better understand user behavior and improve our marketing efforts. These providers may use cookies or similar technologies to track your interactions with the Service.
We do not sell, rent, or lease your personal information to third parties.
Please note that LoveLensAi is not affiliated with or endorsed by Google. We utilize Google's API to perform analysis on user-submitted photos. The results are generated by Google models and interpreted through our proprietary interface and presentation logic.
5. Cookies and Similar Technologies
We and our third-party partners use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to personalize content and ads.
5.1 Essential Cookies
These cookies are necessary for the website to function and cannot be switched off:
token: Stores your authentication information when you're logged in. Expires when you log out or after 30 days.
PHPSESSID: PHP session identifier for basic website functionality. Expires when you close your browser.
photo_upload_consent: Remembers your consent status for photo uploads to improve user experience by avoiding repeated consent requests. Expires after 1 year.
lovelens_opt_out: Remembers your privacy preferences if you opt out of advertising cookies. Persistent until changed.
5.2 Analytics Cookies
These cookies help us understand how visitors use our website:
_ga: Google Analytics - distinguishes unique users. Expires after 2 years.
_gid: Google Analytics - distinguishes unique users. Expires after 24 hours.
_gat: Google Analytics - throttles request rate. Expires after 1 minute.
5.3 Advertising Cookies
These cookies are used for targeted advertising and campaign measurement:
_fbp: Meta Pixel - browser identification for Facebook advertising. Expires after 3 months.
fr: Meta Pixel - ad targeting and measurement. Expires after 3 months.
5.4 Managing Your Cookie Preferences
Cookie Consent Banner: When you first visit our website, you'll see a cookie consent banner that allows you to:
Accept all cookies for the full website experience
Reject non-essential cookies (analytics and marketing)
Manage detailed preferences for each cookie category
Cookie Preferences Page: You can update your cookie preferences at any time by visiting our Cookie Preferences page or clicking "Cookie Settings" in the footer of any page.
You can also control cookies through:
Browser Settings: Most browsers allow you to refuse or delete cookies
Opt-Out Page: Visit our opt-out page to disable advertising cookies
Facebook Settings: Manage ad preferences in your Facebook account settings
Note: Disabling essential cookies may prevent the website from functioning properly. Analytics and advertising cookies can be disabled without affecting core functionality. Your consent preferences are stored locally in your browser and will be remembered for 6 months.
5.5 California Residents - Opt-Out Rights
If you are a California resident, you may opt out of the "sale" or "sharing" of personal information by using the Do Not Sell or Share My Personal Information link at the bottom of the page.
6. Data Retention
We retain your personal information as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy.
Specifically:
Account Information: Retained until you request deletion of your account.
Photos: Not permanently stored. Photos are temporarily processed and then deleted immediately after analysis.
Analysis Records: Analysis results (scores, feedback, and recommendations) are stored in our database to enable retrieval when similar photos are uploaded again. Only the date and time of each analysis session are displayed in your dashboard history. No uploaded images are stored after the session ends.
Payment Information: Managed by our payment processor according to their retention policies.
Free Trial Sessions: To protect your privacy, we do not save any photos after a trial session ends. However, analysis results are retained in our database for duplicate detection purposes. If you decide to purchase tier access later and upload the same photos, you may receive cached results instantly without consuming analysis credits.
6.1 Smart Reuse of Previous Results
Important Note: We do not permanently store your uploaded images. Photo previews and results are displayed during your active session only. We never permanently store your photos on our servers after the analysis is complete.
However, to provide faster service and avoid consuming additional scan credits unnecessarily, we store:
Anonymous digital fingerprints (hashes) of each photo
Analysis results (scores, feedback, rankings) without the photos
The type of match used: exact (same photo) or visual similarity
This allows us to deliver prior results instantly when you reupload the same or similar photos - without ever saving your actual images.
6.2 Fraud Prevention Data Retention
After Account Deletion: To prevent abuse of our free trial system and comply with our legitimate business interests, we retain minimal technical identifiers for fraud prevention purposes even after you delete your account.
What we retain for fraud prevention:
Device fingerprints: Technical characteristics of your browser and device (canvas rendering, WebGL capabilities, audio context properties)
Email domain hashes: One-way mathematical representations of your email provider (e.g., a hash of "gmail.com")
Usage patterns: Number of previous trial attempts and restriction levels
What this data CANNOT do:
Identify you personally or reveal your email address
Be linked back to your deleted account or personal information
Be used for marketing, tracking, or any purpose other than fraud prevention
Legal basis and retention period:
GDPR: Processed under legitimate interest (Article 6(1)(f)) for fraud prevention
CCPA: Retained under fraud prevention exception (Section 1798.105(d))
Retention period: Maximum 2 years from account deletion
Your rights: You may object to this processing by contacting support@ailovelens.com
Account Deletion Process: When you request account deletion through your account settings, we immediately delete all your personal data and send you a confirmation email. The deletion is permanent and cannot be undone.
7. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our service providers, including Google and payment processors, may process data in jurisdictions that may not offer the same level of data protection as your home country.
When we transfer personal data internationally, we take appropriate safeguards to ensure that your information is protected in accordance with applicable privacy laws and industry standards.
8. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Update: You can access and update your account information through your profile settings.
Marketing Opt-Out: You can unsubscribe from marketing communications using the unique unsubscribe link in any marketing email, which will immediately remove you from our marketing list. Marketing consent is tracked separately from essential service communications.
Deletion: You can request deletion of your account and personal information through your account settings in the "Manage My Data" section, or by contacting us. Account deletion requires email confirmation for security and is permanent.
Data Portability: You can request a copy of certain personal information in a structured, machine-readable format.
Marketing Consent Collection: During account registration (both email/password and Google OAuth), we present an optional, unchecked checkbox allowing you to opt into marketing communications. This consent is entirely separate from required legal agreements and account creation.
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority if you believe your rights under data protection laws have been violated.
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will promptly delete it. If you believe we might have information from or about a child, please contact us.
10. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
For significant changes, we will make reasonable efforts to provide notification through the Service or via email. Your continued use of the Service after such updates constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: